Presenting a framework for the development of inclusive shopping tourism

Document Type : Research Paper

Authors

1 Department of Management, Faculty of Humanities, Hazrat-e Masoumeh University, Qom, Iran

2 MSc. Student, Department of Information Technology, Faculty of Engineering, Qom University, Qom, Iran

3 MSc, Department of Political Science, Political Science of Islamic Azad University, Qom , Iran

10.22080/jtpd.2023.24188.3735

Abstract

Context and Purpose: Nowadays, policymakers take advantage of various tools and strategies for sustainable development, one of which is the development of shopping tourism. Paying attention to strategic planning for empowerment and capacity building is vital when tourism development in various and inclusive forms is proposed. Accordingly, this study was conducted to provide a framework for the development of inclusive shopping tourism.
Design/methodology/approach: This was a qualitative study, an applied one in terms of purpose, and a descriptive-analytical one in terms of nature and method. The study population consisted of three groups (tourists and pilgrims, experts and businesses, and managers and experts from executive organizations in Qom province). The sample was selected by purposeful sampling, and exploratory interviews with 26 people from the first group, 14 people from the second group, and 14 people from the third group continued until theoretical saturation was achieved.
Findings: In this study, the six-step thematic analysis procedure proposed by Braun and Clarke was used to code and analyze the findings. In this way, 143 propositions and concepts were labeled in the form of 16 basic themes, 4 organizing themes, and 2 global themes.
Conclusion: According to the results, there should be a kind of re-creation and multiple synergies between the factors and their main actors, i.e., developmental measures and stimulating requirements, to develop inclusive shopping tourism. In the meantime, the formation and re-creation of this type of synergy require the identification and explanation of the main actors of this field as an inclusive ecosystem, which in this study are referred to as content-structural factors and institutional-executive factors. According to their performance and executive mechanisms, these actors will significantly contribute to the development of sustainable inclusive shopping tourism.
Originality/value: This research, by using various research tools and by identifying the main players and also explaining the nature of the shopping tourism environment, seeks to create a framework for the inclusive development of this field.

Keywords

Main Subjects


Abui Ardakan, M., Labbafi, S., Azarpour, S., & Jalalpour, M (2014). "Identify the critical factors for the success of strategic thinking in the view of managers of cultural organizations in Isfahan. Journal of Executive Management. 6(11): 1-10. (In Persian).
Aldao, C., Blasco, D., Poch Espallargas, M., & Palou Rubio, S. (2021). Modelling the crisis management and impacts of 21st century disruptive events in tourism: the case of the COVID-19 pandemic. Tourism Review, 76(4), 929-941.
Amin, M., Ryu, K., Cobanoglu, C., Rezaei, S., & Wulan, M. (2020). Examining the Effect of Shopping Mall Attributes in Predicting Tourist Shopping Satisfaction and Behavioral Intentions: Variation across Generation X and Y. Journal of Quality Assurance in Hospitality & Tourism, 22(5), 1-28.
Azmi, A., Abdullah, A., Nurhidayati, S., & Shaw, G. (2020). Shopping and tourism: a state-of-the-art review. Hamdard Islamicus: quarterly journal of the Hamdard National Foundation, Pakistan, 43(2), 639-655.
Asadi, M., Ghanbari, A., & Alizadeh Aqdam, M. B. (2020). An Evaluation of the Role of Shopping Tourism in the Development of Urban Tourism Case Study of Tanakura Market in Urmia. urban tourism7(3), 1-16. doi: 10.22059/jut.2020.270181.574. (In Persian).
Azmi, A., Hamid, I. A., Ahmad, J. A., & Ramli, R. A. (2017). Tourism supply chain perspectives on border shopping development at Padang Besar, Malaysia. In Balancing development and sustainability in tourism destinations (pp. 291-300). Springer.
Brochado, A., Oliveira, C., Rita, P., & Oliveira, F. (2019). Shopping centres beyond purchasing of luxury goods: a tourism perspective. Annals of Leisure Research, 22(4), 484-505.
Buliah, A. L., Azmi, A., Aminudin, N., Abdullah, D., & Mohd Asri, D. A. A. (2018). Tourists’ Shopping Expectation, Perceived Value and Shopping Satisfaction in Malaysia. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 10(1), 1-12.
Cassia, F., Castellani, P., Rossato, C., & Baccarani, C. (2021). Finding a way towards high-quality, accessible tourism: the role of digital ecosystems. The TQM Journal .33(1), 205-221.
Chatterjee, J., & Dsilva, N. R. (2021). A study on the role of social media in promoting sustainable tourism in the states of Assam and Odisha. Tourism Critiques: Practice and Theory, 2(1), 74-90.
Choi, M. J., Heo, C. Y., & Law, R. (2016). Progress in Shopping Tourism. Journal of Travel & Tourism Marketing, 33(sup1), 1-24.
Cornell, D. A. V., Separa, L. A. C., & Torreon, C. J. D. (2022). Developing Divisoria as shopping tourism destination amidst COVID-19 pandemic. Revista Turismo & Desenvolvimento, 38, 129-140.
Fafurida, F., Oktavilia, S., Karsinah, K., & Fauziah, S. (2020). Development of Potential Culinary and Shopping Tourism in Central Java Province. Jurnal Ekonomi Pembangunan: Kajian Masalah Ekonomi dan Pembangunan, 21(2), 107 117.
García-Milon, A., Juaneda-Ayensa, E., Olarte-Pascual, C., & Pelegrín-Borondo, J. (2020). Towards the smart tourism destination: Key factors in information source use on the tourist shopping journey. Tourism Management Perspectives, 36, 100730-100730.
García-Milon, A., Olarte-Pascual, C., Juaneda-Ayensa, E., & Pelegrín-Borondo, J. (2021). Tourist purchases in a destination: what leads them to seek information from digital sources? European Journal of Management and Business Economics, 30(2), 243-260.
Ghosh, S. (2022). Geopolitical risk, economic growth, economic uncertainty and international inbound tourism: an Indian Illustration. Review of Economics and Political Science, 7(1), 2-21.
Gu, D., Khan, S., Khan, I. U., & Khan, S. U. (2019). Understanding Mobile Tourism Shopping in Pakistan: An Integrating Framework of Innovation Diffusion Theory and Technology Acceptance Model. Mobile Information Systems, 2019, 1490617.
Habibi, F. (2017). The determinants of inbound tourism to Malaysia: a panel data analysis. Current Issues in Tourism, 20(9), 909-930.
Havadi Nagy, K. X., & Espinosa Segui, A. (2020). Experiences of community-based tourism in Romania: chances and challenges. Journal of Tourism Analysis: Revista de Análisis Turístico, 27(2), 143-163.
Irdana, N., Rahayuningsih, H., & Chairunnisa, M. (2019). Merchants Perception of Banking EDC Machine Usefulness In Klewer Traditional Market as Shopping Tourism Icon in Surakarta. 1st International Conference One Belt, One Road, One Tourism (ICOBOROT 2018),
Jang, J. Y., Baek, E., & Choo, H. J. (2018). Managing the visual environment of a fashion store: Effects of visual complexity and order on sensation-seeking consumers. International Journal of Retail & Distribution Management.
Jin, H., Moscardo, G., & Murphy, L. (2017). Making sense of tourist shopping research: A critical review. Tourism Management, 62, 120-134.
Karami, M., Rastgar, A. A., Azar, A., Feiz, D., & Esfidani, M. R. (2019). A Model for the Problem Identification of Entry into the B2B Online Markets. Journal of Business Management Perspective18(38). (In Persian).
Khan, A., Bibi, S., Lyu, J., Alam, M., Khan, M. M., & Nurunnabi, M. (2021). The quest of tourism and overall well-being: the developing economy of Pakistan. PSU Research Review, 5(2), 120-140.
Khastar, H. (2009). A Method for Calculating Coding Reliability in Qualitative Research Interviews. Methodology of Social Sciences and Humanities, 15(58), 161-174. (In Persian).
Kim, M. J., Chung, N., Lee, C.-K., & Preis, M. W. (2016). Dual-route of persuasive communications in mobile tourism shopping. Telematics and Informatics, 33(2), 293-308.
Kimeto, J. C. (2021). Tertiary tourism graduate employees and tourism employers’ perceptions on tourism skills and competencies relevant for providing quality tourism services in Kenya. Tourism Critiques: Practice and Theory, 2(1), 20-37.
Lakmali, S., & Kajendra, K. (2021). The role of personality traits in promoting customer citizenship behaviour: special reference to the homestay tourism context in Sri Lanka. South Asian Journal of Marketing, 2(2), 148-167.
Lee, C.-F., & King, B. (2019). Determinants of attractiveness for a seniors-friendly destination: a hierarchical approach. Current Issues in Tourism, 22(1), 71-90.
Lee, J.-S., & Choi, M. (2020). Examining the asymmetric effect of multi-shopping tourism attributes on overall shopping destination satisfaction. Journal of Travel Research, 59(2), 295-314.
Lestari, N. S., & Wiastuti, R. D. (2019). Fostering the Shopping Malls Accessibility to Encourage the Sustainable Tourism. The 2nd International Conference on Inclusive Business in the Changing World,
Lestari, N. S., Wiastuti, R. D., & Mulyaningrum, N. I. (2020). Shopping tourism and the need information accessibility. PalArch's Journal of Archaeology of Egypt/Egyptology, 17(8), 38-47.
Liang, M., & Ma, R. (2018). The Game Analysis of the Tourist Shopping Process in Tourism Destination. Chinese Studies, Vol.07No.01, 12, Article 82629.
Liang, Y. (2020). Examining the Role of Multidimensional Value on Satisfaction and Loyalty in Chinese Shopping Tourism Behaviour: The Moderating Effect of Involvement University of Guelph].
Madaleno, A., Eusébio, C., & Varum, C. (2019). Determinants of visitors’ intentions to consume and recommend local agro-food products. Journal of Food Products Marketing, 25(2), 159-186.
Martini, E. (2022). Impact of e-WOM and WOM on Destination Image in Shopping Tourism Business [E-WOM, electronic WOM, word of mouth, destination image, retail.]. 2022, 13(1), 12.
McKercher, B. (2020). Anatomy of successful tourism shopping districts. International Journal of Tourism Cities, 6(4), 831-846.
Mkwizu, K. H. (2020). Digital marketing and tourism: opportunities for Africa. International Hospitality Review, 34(1), 5-12.
Moarefi A, Sadri A, Gholami Norabad H, saeidi B. (2022). The role of Tourism clusters on regional competitiveness (Case study: Religious tourism cluster of Qom). jgs. 22 (67):153-170. (In Persian).
Murphy, G., & Salomone, S. (2013). Using social media to facilitate knowledge transfer in complex engineering environments: a primer for educators. European Journal of Engineering Education, 38(1), 70-84.
Niu, W. (2021). Tourism shopping psychology and tourism commodity development. Psychiatria Danubina, 33(suppl 7), 79-80.
Nyanjom, J., Boxall, K., & Slaven, J. (2018). Towards inclusive tourism? Stakeholder collaboration in the development of accessible tourism. Tourism Geographies, 20(4), 675-697.
Pasca, M. G., Renzi, M. F., Di Pietro, L., & Guglielmetti Mugion, R. (2021). Gamification in tourism and hospitality research in the era of digital platforms: a systematic literature review. Journal of Service Theory and Practice, 31(5), 691-737.
Patwary, A. K. (2020). Developing a Conceptual Framework on Retailers’ Performance towards Tourists’ Shopping Satisfaction. South Asian Journal of Social Sciences & Humanities, 1(1), 60-67.
Rahmiati, F., & Amin, G. (2019). Factors of tourist perceived value of Indonesia shopping tourism. FIRM Journal of Management Studies, 4(1), 1-17.
Rogerson, C. M., & Rogerson, J. M. (2020). Inclusive tourism and municipal assets: Evidence from Overstrand local municipality, South Africa. Development Southern Africa, 37(5), 840-854.
Shafieisabet, N Haratifard, S. (2019). Empowerment of Local Stakeholders for Participation in Sustainable Tourism Development with Mediating Role of Perceived Tourism Effects. Journal of Tourism Planning and Development, 8(29), 71-90. (In persian)
Suhartanto, D. (2018). Tourist satisfaction with souvenir shopping: evidence from Indonesian domestic tourists. Current Issues in Tourism, 21(6), 663-679.
Tayebi, A., parhizghar, M., amini, M., shermohammadi, Y. (2021). Designing and explaining the model of tourism businesses with a sustainable development approach. Journal of Tourism Planning and Development, 10(36), 219-244. (In Persian).
Trinh, T. T., Ryan, C., & Cave, J. (2014). Souvenir sellers and perceptions of authenticity – The retailers of Hội an, Vietnam. Tourism Management, 45(1), 275-283.
Vega-Vázquez, M., Castellanos-Verdugo, M., & Oviedo-García, M. (2017). Shopping value, tourist satisfaction and positive word of mouth: The mediating role of souvenir shopping satisfaction. Current Issues in Tourism, 20(13), 1413-1430.
Vidal Rua, S. (2020). Perceptions of tourism: a study of residents' attitudes towards tourism in the city of Girona. Journal of Tourism Analysis: Revista de Análisis Turístico, 27(2), 165-184.
Wijayanti, A., Pramezwary, A., Putri, E. D. H., Yulianto, A., Nurcahyo, R. J., & Brahmanto, E. (2021). Shopping Tourism Development through Top Five Products in Yogyakarta City, Indonesia. E-Journal of Tourism, 14-22.
Wong, B. K. M., & Ng, C. H. (2020). The Future Past of Tourism: Historical Perspectives and Future Evolutions. Journal of Tourism Futures, 6(2), 193-195.
Yeoman, I. (2020). Editorial – Tourism Trends – Part 1. Journal of Tourism Futures, 6(3), 207-208.