In order to understand the effectiveness and efficiency of the organization programs and processes, correct and successful application of performance measurement is considered a necessity. Considering the inefficiency of financial criteria to measure performance, BSC approach has received a warm welcome.
Zargham, H., & Mirfakhraddini, F. S. (2012). Ranking Performance Assessment Indexes of Hotels Services Using BSC & Fuzzy TOPSIS. Journal of Tourism Planning and Development, 1(1), 59-82.
MLA
Hamid Zargham; Faeze S Mirfakhraddini. "Ranking Performance Assessment Indexes of Hotels Services Using BSC & Fuzzy TOPSIS". Journal of Tourism Planning and Development, 1, 1, 2012, 59-82.
HARVARD
Zargham, H., Mirfakhraddini, F. S. (2012). 'Ranking Performance Assessment Indexes of Hotels Services Using BSC & Fuzzy TOPSIS', Journal of Tourism Planning and Development, 1(1), pp. 59-82.
VANCOUVER
Zargham, H., Mirfakhraddini, F. S. Ranking Performance Assessment Indexes of Hotels Services Using BSC & Fuzzy TOPSIS. Journal of Tourism Planning and Development, 2012; 1(1): 59-82.
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