ارائه مدل ارزیابی عملکرد تجاری هتل های توریستی اصفهان براساس فرهنگ نوآورانه: نقش میانجی جهت گیری بازار و بازاریابی داخلی

نوع مقاله : علمی-پژوهشی

نویسندگان

1 مرکز تحقیقات گردشگری، گروه جغرافیا، واحد نجف آباد، دانشگاه آزاد اسلامی، نجف آباد، ایران

2 دانشجوی دکتری رشته مدیریت بازرگانی_بازاریابی، واحد قزوین، دانشگاه آزاد اسلامی، قزوین، ایران

3 کارشناسی ارشد مدیریت اجرایی، واحد نجف آباد، دانشگاه آزاد اسلامی، نجف آباد، ایران

10.22080/jtpd.2023.24660.3759

چکیده

زمینه و هدف: شناخت و ارزیابی عملکرد تجاری هتل ها هدف اصلی این پژوهش است. برای ادامه رقابت در بازارهای در حال تغییر امروزی، هتل ها باید فرهنگ نوآورانه ایجاد کنند و مشارکت در رفتار نوآورانه را تحریک نماید تا بتوانند تقاضای بی ثباتی محیط را برآورده کنند.
روش‌شناسی: این پژوهش به منظور ارائه مدل ارزیابی عملکرد تجاری هتل های گردشگرپذیر براساس فرهنگ نوآورانه با نقش میانجی جهت گیری بازار انجام شده است. از نظر روش، توصیفی-پیمایشی نوع همبستگی با ماهیت کاربردی و از لحاظ زمانی مقطعی می باشد. جامعه آماری شامل کلیه هتل های گردشگرپذیر اصفهان است. با سرشماری تعداد 45 هتل به عنوان نمونه انتخاب شد. ابزار اندازه گیری، پرسشنامه استاندارد بود. برای اندازه گیری روایی از روش محتوایی و برای تعیین پایایی آلفای‌کرونباخ محاسبه گردید. تجزیه و تحلیل داده ها با استفاده از نرم افزارهای Spss26 و Amos24 انجام شد.
یافته‌ها: نتایج پژوهش نشان داد در هتل های گردشگرپذیر اصفهان فرهنگ نوآورانه بر جهت گیری بازار و بازاریابی داخلی تاثیر دارد؛ فرهنگ نوآورانه، جهت گیری بازار و بازاریابی داخلی بر عملکرد تجاری تاثیر دارد. همچنین جهت گیری بازار و بازاریابی داخلی در رابطه بین فرهنگ نوآورانه و عملکرد تجاری نقش میانجی کامل دارد.
نتیجه‌گیری و پیشنهادات: با توجه به نتایج سهم کم صنعت هتلداری را می توان از طریق نوآوری در خدمات، که یکی از عناصر اصلی با توانایی افزایش عملکرد تجاری در صنعت هتل است، تأمین کرد.
نوآوری و اصالت: این پژوهش برای اولین بار اقدام به ورود فرهنگ نوآورانه به عنوان متغیر واسط در ارزیابی عملکرد هت لهای گردشگرپذیر شهر اصفهان نموده است.

کلیدواژه‌ها

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